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Technical Assistance

One of the most valuable services that J.S. McCarthy offers is support from our Technical Support staff. These experienced prepress professionals are available to help you find solutions to the questions that come up every day in this ever-changing world of electronic graphic design.

Whether you work on a Mac or a PC platform, our friendly tech support personnel can provide information and guidance in the preparation of files to help make your job go as smoothly as possible. They can give you the information and utilities you need to create clean files and print-ready PDF’s and can provide instructions for using our state-of-the-art, online, Remote Proofing system.

In addition, JSM Tech Support can assist you with font management, offer suggestions and workarounds for problems with graphic programs, and install color profiles and calibrate your monitor. Tech support for jobs we print is available at no charge. Service can be provided via phone, email or even on-site service.

Our goal is to solve potential printing problems BEFORE they happen. If you have an immediate question or problem we could help with, or you’d like information about an on-site consultation, please call us at 888-465-6241. Or e-mail techsupport@jsmccarthy.com We are at your service!